Spot price 06.11.2026 15:20:02: Gold 3621,08 EUR/Oz, Silver 46,23 EUR/Oz

GDPR

Privacy Policy (GDPR)

Last updated: 21.2. 2026

I. Controller and basic information

The controller of personal data within the meaning of Article 4(7) of Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation, “GDPR”) is:

Zeja Orivis BV
Registered office: Reyndersstraat 30, 2000 Antwerpen, Belgium
Enterprise number (KBO/BCE): 1033.676.441
VAT number: BE 1033.676.441
Email: gold2home@gold2home.eu
Website: https://gold2home.eu/

Zeja Orivis BV is hereinafter referred to as the “Controller”, “we”, “us” or “our”.

Personal data means any information relating to an identified or identifiable natural person. An identifiable natural person is a person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, online identifier, or one or more factors specific to that person’s physical, physiological, genetic, mental, economic, cultural or social identity.

Unless otherwise stated on this website, the Controller has not appointed a Data Protection Officer. Questions concerning the processing of personal data may be sent to gold2home@gold2home.eu.

II. Sources and categories of personal data

We may process personal data that:

  • you provide directly to us, for example when creating an account, placing an order, contacting us, subscribing to a newsletter or exercising your rights;
  • we obtain in connection with the performance and fulfilment of your order or other contractual relationship with us;
  • is generated when you use our website, subject to applicable cookie and consent requirements.

Depending on how you use our services, the personal data processed may include in particular:

  • identification data, such as name and surname;
  • contact data, such as billing or delivery address, email address and telephone number;
  • order, payment and transaction information;
  • customer account and communication data;
  • technical and online data, such as IP address, device or browser information and cookie identifiers, where applicable.

III. Purposes and legal bases of processing

We process personal data only where there is an appropriate legal basis under the GDPR. Depending on the processing activity, the legal basis may include:

  • Performance of a contract or steps taken at your request before entering into a contract – Article 6(1)(b) GDPR;
  • Compliance with a legal obligation applicable to the Controller – Article 6(1)(c) GDPR;
  • Legitimate interests pursued by the Controller or a third party, provided that such interests are not overridden by your interests or fundamental rights and freedoms – Article 6(1)(f) GDPR;
  • Your consent, where processing is based on consent – Article 6(1)(a) GDPR.

Personal data may in particular be processed for the following purposes:

  • processing and fulfilling orders;
  • delivery of goods and handling payments;
  • customer service and communication;
  • management of customer accounts;
  • compliance with accounting, tax, anti-fraud and other applicable legal obligations;
  • establishment, exercise or defence of legal claims;
  • security, prevention of misuse and protection of the website and our business;
  • direct marketing and newsletters where permitted by law or based on your consent;
  • website analytics and similar technologies where permitted and, where required, based on your cookie consent.

Where personal data is necessary for entering into or performing a contract, failure to provide the required data may make it impossible for us to conclude the contract, process the order or provide the requested service.

We do not make decisions based solely on automated processing, including profiling, that produce legal effects concerning you or similarly significantly affect you, unless such processing is lawfully introduced and you are informed separately in accordance with the GDPR.

IV. Retention of personal data

We retain personal data only for as long as necessary for the purposes for which it was collected and processed, including for the period required to fulfil contractual obligations, comply with applicable Belgian and European legal obligations, and establish, exercise or defend legal claims.

Where processing is based on consent, personal data may be processed until consent is withdrawn, unless another legal basis requires or permits further retention. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

After the applicable retention period expires, personal data will be deleted or anonymised unless further retention is required or permitted by law.

V. Recipients and processors

Personal data may be disclosed, where necessary, to recipients or service providers involved in operating our business, including:

  • shipping and logistics providers;
  • payment service providers, banks and financial institutions;
  • IT, hosting, technical support and e-commerce service providers;
  • accounting, tax, legal and other professional advisers;
  • marketing, newsletter and analytics service providers, where applicable;
  • public authorities or other entities where disclosure is required by law.

Service providers processing personal data on our behalf are required to process such data only on documented instructions and subject to appropriate data protection obligations.

VI. International transfers

Where personal data is transferred outside the European Economic Area (EEA), we will ensure that the transfer is carried out in accordance with Chapter V of the GDPR and that an appropriate transfer mechanism and safeguards are used where required, such as an adequacy decision or the European Commission’s Standard Contractual Clauses.

VII. Cookies and analytics

Our website may use cookies and similar technologies that are necessary for the operation of the website and, where enabled, technologies for preferences, analytics or marketing.

Where required by law, non-essential cookies and similar technologies are used only after you have provided your consent. You can change or withdraw your cookie preferences through the cookie settings available on the website.

If analytics services such as Google Analytics are enabled on the website, their use is subject to the applicable cookie settings and the legal requirements governing such processing.

VIII. Your rights

Subject to the conditions and limitations laid down in the GDPR, you have the right to:

  • request access to your personal data – Article 15 GDPR;
  • request rectification of inaccurate or incomplete personal data – Article 16 GDPR;
  • request erasure of your personal data – Article 17 GDPR;
  • request restriction of processing – Article 18 GDPR;
  • receive personal data in a structured, commonly used and machine-readable format and, where applicable, have it transmitted to another controller – Article 20 GDPR;
  • object to processing based on legitimate interests or to processing for direct marketing purposes – Article 21 GDPR;
  • withdraw consent at any time where processing is based on consent – Article 7(3) GDPR;
  • lodge a complaint with a competent supervisory authority – Article 77 GDPR.

To exercise your rights, please contact Zeja Orivis BV at gold2home@gold2home.eu or by post at Reyndersstraat 30, 2000 Antwerpen, Belgium.

IX. Supervisory authority

As the Controller is established in Belgium, you may contact the Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit):

Data Protection Authority
Rue de la Presse 35 / Drukpersstraat 35
1000 Brussels
Belgium
www.dataprotectionauthority.be

You may also have the right to lodge a complaint with the supervisory authority in the EU/EEA Member State of your habitual residence, place of work or place of the alleged infringement, in accordance with the GDPR.

X. Security of personal data

We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Such measures are reviewed and adapted where appropriate, taking into account the nature, scope, context and purposes of processing and the risks to the rights and freedoms of individuals.

Access to personal data is limited to persons who need such access for their work or contractual duties and who are subject to appropriate confidentiality and data protection obligations.

XI. Changes to this Privacy Policy

Zeja Orivis BV may update this Privacy Policy where necessary, for example due to changes in legal requirements, our services or the way personal data is processed. The current version will always be published on this website.

This Privacy Policy is effective from 21 Februar 2026.